Linate · live arrivals
FAQ
Accepted bags, prohibited items, delays and cancellations.
Which bags do you accept?
Hand luggage up to 55 × 40 × 20 cm and 10 kg; checked suitcase up to 85 × 55 × 35 cm and 32 kg; oversize items (skis, boxed bike, golf, pushchair) with sides adding up to less than 300 cm and up to 32 kg. Every bag must be closed.
What can't I pack?
Cash, jewellery, watches and valuables, documents and passports, artworks, computers and valuable devices, life-saving medicines, perishable food, dangerous goods (flammables, gas, loose lithium batteries), weapons, illegal substances and animals.
Are the bags insured?
With Essential the bag is covered up to €500 for loss or theft; with Premium up to €1,000 for loss or theft and up to €300 for damage. Contents are not covered.
What if my flight is late?
We track the flight and move the meeting at no cost, within the same service day.
What if the flight changes or is cancelled?
Write to us right away with your booking code: we move the service or cancel it according to your plan's rules.
Can I cancel?
With Essential cancellation is free up to 24 hours before, with Premium up to 2 hours before. After that you pay 50% of the price.
Where do we meet?
At Linate arrivals: you get a photo of the meeting point beforehand. The BagFree driver holds a tablet with your name and code.
Who receives the bags at the hotel?
Reception, which signs on delivery. You get the photo, the time and the name of whoever received them; from then on the bags are in the hotel's custody.
My accommodation has no reception.
We deliver only to you, in person, at the agreed time.
Do you also cover Malpensa or Orio?
Not for now: the service runs only from Linate.
Can I get an invoice?
Yes: when you book, choose “Invoice (company)” and enter your details.
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